Terms and Conditions

1. Company Information

1. Business Name: Astral Dove
2. Address: Gold Coast, Australia
3. Contact Information: contact@astraldove.com

2. Website Services

Astral Dove specializes in providing astrology and divination services, including:

1. Horoscopes: Daily horoscopes for all Zodiac signs.
2. Tarot Card Readings: One, two, and three-card Tarot readings.
3. Divination Services: Magic 8 Ball and Fortune Cookies.
4. Psychic Readings (Digital): Interactive or live digital readings provided through the Astral Dove platform.

We also operate an e-commerce store offering:

1. Physical Goods:
   1. Products are shipped from third-party providers.
   2. Free delivery and free returns.
   3. Payments handled by third-party payment platform Stripe.
2. Digital Services:
   1. Psychic Readings, Tarot card readings and other digital offerings are available as digital services.

3. User Accounts

1. Creating an account is optional but recommended for better service, such as viewing and retrieving previous purchases.
2. Age Requirements: There are no strict age restrictions for creating an account; however, if you are under the age of majority in your jurisdiction, please obtain permission from a parent or guardian before using our services.
3. You are responsible for ensuring that your use of our Website complies with all local, state, national, and international laws and regulations.

4. Account Security

1. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
2. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
3. Astral Dove cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

5. Account Deletion

1. Upon requesting deletion of your account, you will be signed out and your account will be soft-deleted. The retention period for permanent deletion is one (1) calendar month.
2. After one (1) month, your account and associated data will be permanently deleted and will be irretrievable.
3. If you log into your account during the retention period, your account will be reactivated and the deletion process will be cancelled.

6. Payment and Refund Policies

1. Payment Methods: We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay, processed through Stripe.
2. Refunds and Returns:
   1. You have 15 days from receiving your items to return them without explanation, provided that:
   1. Items are in perfect condition and in the original packaging.
   2. Safety seals are not damaged, and all labels are retained.
   3. You may be required to provide photographic evidence of the above.
   2. Digital Services: Psychic Readings, Tarot card readings and other digital products are non-refundable once delivered.

7. Shipping Information

1. Shipping Times: Estimated delivery times vary based on location and third-party providers. Typical delivery times range between 7–14 business days, but may vary due to circumstances beyond our control (e.g., customs delays, natural disasters).
2. Shipping Delays: Astral Dove is not responsible for shipping delays caused by unforeseen events, such as strikes or acts of nature.
3. Lost Packages: If a package is lost during shipping, please contact customer support within 30 days of the expected delivery date for assistance. We will make reasonable efforts to investigate and resolve the issue with the third-party provider.

8. Privacy Policy

1. Personal Information: Your privacy is important to us. We handle user data with care and in compliance with applicable laws.
2. Third-Party Links: This site may contain links to other websites. Astral Dove is not responsible for the privacy practices or content of these external sites.
3. Data Storage: User account information is stored on Supabase. Please refer to Supabase's Privacy Policy.
4. Payment Information: Customer payment information is stored on Stripe. Please refer to Stripe's Privacy Policy.
5. Data Collection: We may collect personal information such as name, email address, and payment details to fulfill orders, provide customer support, and send promotional offers (if you opt in).
6. Data Use: Data will be used to fulfill orders, improve services, and communicate with you regarding offers or updates.
7. Data Sharing: We do not sell or share your personal information with third parties except as required to provide our services or comply with legal obligations.
8. Email Marketing Tools: We use a third-party service, Brevo, to manage and distribute our newsletter and other email communications. If you subscribe to our newsletter, your email address and relevant usage data will be shared with Brevo for distribution and analytics purposes. For more details, please refer to Brevo's Privacy Policy.
9. GDPR and Data Subject Rights: If you are located in the European Union (EU), European Economic Area (EEA), or any other region where GDPR applies, you have certain rights regarding your personal data, including the right to access, correct, or request deletion of your information. You also have the right to object to or restrict certain processing of your data, as well as the right to data portability. To exercise these rights or learn more, please contact us at contact@astraldove.com. We may ask you to verify your identity before acting on any such request. For additional information, please review our Psychic Readings Data section if you use or have used our Psychic Readings service.

9. Cookies Policy

1. We use cookies and similar tracking technologies to monitor activity on our Website and store certain information.
2. Cookies are small data files that may include a unique identifier.
3. You can instruct your browser to refuse cookies or to indicate when a cookie is being sent. However, some parts of our Website may not function properly if you disable cookies.

10. Usage Rules

1. Do not engage in any activity that could harm or interfere with the Website’s operation.
2. Do not attempt to gain unauthorized access to any part of the Website.
3. Do not use the Website for any illegal or unauthorized activities.
4. Respect other users and refrain from harassment or abusive behavior.
5. Do not post or transmit content that is defamatory, obscene, or otherwise infringes on others’ rights.
6. Comply with all applicable local, state, national, and international laws and regulations.

11. Intellectual Property

1. Unless otherwise stated, all content and images on this Website are the property of Astral Dove.
2. User-Generated Content:
   1. By submitting content to Astral Dove, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, modify, and display such content.
   2. You represent and warrant that you have the rights to grant this license and that the content does not infringe on any third party’s rights.
   3. We reserve the right to remove or moderate user content that we deem offensive or otherwise in violation of these Terms.

12. Disclaimers and Limitation of Liability

1. Entertainment Purposes: The astrology and divination services offered on this Website are not an exact science. Interpretations should be taken in a light-hearted manner. Use your own judgment and common sense.
2. No Guarantee: Astral Dove is not responsible for any advice given. The readings are for entertainment purposes only and do not provide absolute predictions or life guidance.
3. Limitation of Liability: To the fullest extent permitted by law, Astral Dove shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Website; (ii) any unauthorized access to our servers; or (iii) any interruption or cessation of transmission.

13. Indemnification

You agree to indemnify and hold Astral Dove, its affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorneys’ fees, arising out of your use of the Website, your violation of these Terms, or your infringement of any rights of another.

14. Termination

We reserve the right to terminate or suspend your account and access to the Website, without prior notice, if we believe your conduct violates these Terms, is harmful to other users, or for any other reason at our sole discretion.

15. Force Majeure

Astral Dove will not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from causes beyond our reasonable control, including acts of God, labor disputes, war, terrorism, or governmental actions.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Australia. You agree to submit to the exclusive jurisdiction of the courts located in Australia for any disputes arising under these Terms. We reserve the right to pursue alternative dispute resolution (e.g., arbitration) at our discretion to resolve any disputes more efficiently.

17. Modification of Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such modifications constitutes your acceptance of the revised Terms.

18. Communications

By creating an account on our website or otherwise providing your email address, you agree to receive communications from us. This may include:

1. Monthly Newsletter: We send out a newsletter once a month to keep users informed about new products, services, promotions, and general updates related to Astral Dove.
   • We use a third-party service, Brevo, to manage and distribute our newsletter. Brevo helps us store email addresses, track email engagement, and comply with marketing regulations.
2. Marketing or Promotional Materials: In addition to the newsletter, we may occasionally send marketing emails or other promotional materials.

Unsubscribing: You can opt out of receiving any, or all, of these communications from us at any time by clicking the “unsubscribe” link in any newsletter or by contacting us atcontact@astraldove.com. Please note that even if you opt out of marketing communications, we may still send you transactional or account-related emails (e.g., purchase confirmations).

Please refer to our Privacy Policy for more details on how we collect, use, and store your personal information, including the role of Brevo in processing email addresses.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be modified so that it is valid and enforceable to the fullest extent permitted by law.

20. Entire Agreement

These Terms constitute the entire agreement between you and Astral Dove regarding your use of the Website and supersede any prior agreements or understandings.

21. Psychic Readings Data

1. Data Generation and Encryption: When you use our Psychic Readings digital services, certain data—such as your questions, the responses provided, any reading details, and the final conclusion—will be generated. This data is encrypted to ensure the confidentiality of your personal and spiritual insights.
2. Privacy and Confidentiality: Astral Dove respects the privacy of its users and will not access or review this data except in specific circumstances as outlined below. We take reasonable measures to safeguard the generated data from unauthorized access or disclosure.
3. Permission for Investigation: By using the Psychic Readings service, you acknowledge and grant Astral Dove and its team the right to access and review the encrypted data if a complaint, technical issue, or other problem arises that necessitates an investigation. This access is strictly limited to diagnosing and resolving the reported issue or concern.
4. Scope of Access: Astral Dove's team will only access the data relevant to the issue under investigation and will not share it with any third parties, unless required by law or with your express consent.
5. GDPR and Data Retention: If you are located in a jurisdiction covered by the General Data Protection Regulation (GDPR) or similar privacy laws, be aware that this reading data—if it can be linked to you personally—may be considered personal data. If you request account deletion under GDPR, we will anonymize or delete the personally identifiable aspects of your readings unless we have a lawful basis (e.g., a legal obligation or legitimate interest) to retain the data for a limited time. Please see our Privacy Policy for more details on exercising your data rights.
6. Disclaimer: While the Psychic Readings service is designed for spiritual insight and entertainment, Astral Dove is not responsible for any personal, professional, or life decisions you may make based on the readings. Use your own judgment and common sense when interpreting or acting on the results of any reading.