Terms and Conditions

1. Company Information

1. Business Name: Astral Dove
2. Address: Gold Coast, Australia
3. Contact Information: contact@astraldove.com

2. Website Services

Astral Dove specializes in providing astrology and divination services, including:

1. Horoscopes: Daily horoscopes for all Zodiac signs.
2. Tarot Card Readings: One, two, and three-card Tarot readings.
3. Divination Services: Magic 8 Ball and Fortune Cookies.

We also operate an e-commerce store offering:

1. Physical Goods:
   1. Products are shipped from third-party providers.
   2. Free delivery and free returns.
   3. Payments handled by third-party payment platform Stripe.
2. Digital Services:
   1. Tarot card readings are available as digital services.

3. User Accounts

1. Creating an account is not required for purchases but is recommended for better service, including viewing and retrieving previous purchases.
2. There are no age restrictions for account creation.

4. Account Security

1. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
2. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
3. Astral Dove cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

5. Account Deletion

1. Upon requesting deletion of your account, you will be signed out and your account will be soft-deleted. The retention period for permanent deletion is one (1) calendar month.
2. After one (1) month, your account and associated data will be permanently deleted and will be irretrievable.
3. If you log into your account during the retention period, your account will be reactivated and the deletion process will be cancelled.

6. Payment and Refund Policies

1. Payment Methods: We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay, processed through Stripe.
2. Refunds and Returns:
   1. You have 15 days from receiving the items to return your order without explanation, provided that:
   1. Items are in perfect condition and in the original packaging.
   2. Safety seals are not damaged, and all labels are retained.
   3. You may be required to provide photographic evidence of the above.
   4. Digital services, including Tarot card readings, are non-refundable once delivered.

7. Shipping Information

1. Shipping Times: Estimated delivery times vary based on location and third-party providers. Typical delivery times are between 7-14 business days, but may vary due to factors outside our control.
2. Shipping Delays: Astral Dove is not responsible for shipping delays caused by unforeseen circumstances such as natural disasters, strikes, or customs clearance delays.
3. Lost Packages: If a package is lost during shipping, please contact customer support within 30 days of the expected delivery date for assistance.

8. Privacy Policy

1. Personal Information: Your privacy is important to us. We handle user data with care and in compliance with applicable laws.
2. Third-Party Links: This site contains links to other websites. Astral Dove is not responsible for the privacy practices or content of these sites.
3. Data Storage: User account information is stored on Supabase. Please refer to Supabase's Privacy Policy.
4. Payment Information: Customer payment information is stored on Stripe. Please refer to Stripe's Privacy Policy.
5. Data Collection: We may collect personal information such as name, email address, and payment details for the purpose of providing our services and improving user experience.
6. Data Use: Collected data will be used to fulfill orders, provide customer support, and send promotional offers if you have opted in to receive them.
7. Data Sharing: We do not sell or share your personal information with third parties except as necessary to provide our services or comply with legal obligations.

9. Cookies Policy

1. We use cookies and similar tracking technologies to track activity on our website and hold certain information.
2. Cookies are files with a small amount of data which may include an anonymous unique identifier.
3. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

10. Usage Rules

1. Do not engage in any activity that could harm or interfere with the website's operation.
2. Do not attempt to gain unauthorized access to any part of the website.
3. Do not use the website for illegal activities or purposes.
4. Respect the rights of other users and refrain from any form of harassment or abusive behavior.
5. Do not post or transmit any content that is defamatory, obscene, offensive, or infringes on the rights of others.

11. Intellectual Property

1. Unless otherwise stated, all content and images on this website are the property of Astral Dove.
2. User-Generated Content:
   1. By submitting content to Astral Dove, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and display such content.
   2. You represent and warrant that you have the rights to grant this license and that the content does not infringe on the rights of any third party.

12. Disclaimers and Limitation of Liability

1. Entertainment Purposes: The services offered on this site are not an exact science. We recommend that you do not take too seriously or literally the interpretations you receive during a reading. Use your own judgment and common sense.
2. No Guarantee: Astral Dove is not responsible for any advice given on the site. The readings are meant for entertainment purposes only and do not predict events or provide absolute advice.
3. Limitation of Liability: To the fullest extent permitted by law, Astral Dove shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the website; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our website.

13. Indemnification

You agree to indemnify and hold Astral Dove, its affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the website, your violation of these Terms, or your violation of any rights of another.

14. Termination

We reserve the right to terminate or suspend your account and access to the website, without prior notice, for conduct that we believe violates these Terms or is harmful to other users of the website, us, or third parties, or for any other reason at our sole discretion.

15. Force Majeure

Astral Dove will not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from any cause beyond our reasonable control, including acts of God, labor disputes, war, acts of terrorism, and governmental actions.

16. Governing Law

These Terms are governed by the laws of Australia. Any disputes arising from these Terms or your use of the website will be subject to the jurisdiction of the courts in Australia.

17. Modification of Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website after such modifications constitutes your acceptance of the new Terms.

18. Communications

By creating an account on our website, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by contacting us.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be modified so that it is valid and enforceable to the fullest extent permitted by law.

20. Entire Agreement

These Terms constitute the entire agreement between you and Astral Dove regarding the use of our website and supersede any prior agreements between you and Astral Dove regarding the same.